FAQs

Insurance

Public liability and personal accident insurance is held by VCM to cover Home Visits Library Service volunteers.

You should inform your insurance company if you use your car whilst doing voluntary work for us. We can provide a letter for you to send if necessary.

Confidentiality

It is really important to remember that all information given to you about someone, whether it is from us or from the person themselves, is confidential and should not be passed on or allowed to fall into other hands. You will be asked to sign a Confidentiality Agreement.

On very rare occasions you may come across a situation where this confidentiality may need to be broken, for legal or moral reasons. In this case it is important to speak first to our Home Visits Library Service Co-ordinator. You will receive guidance on this at the initial training session.

References

Our volunteering roles involve working with older vulnerable people.   We therefore need to take up references and carry out CRB checks.

We are also able to provide you with a reference following three months volunteering with us.